Return Policy

Return Policy

Effective Date: October 15, 2023

At Elegenzee, your satisfaction is our priority. We want you to be completely happy with your purchase. If you are not satisfied with your order, please review our Return Policy to understand the guidelines for returning items.

1. Return Eligibility

1.1 Unused and Unworn: To be eligible for a return, items must be unused, unworn, and in the same condition as when you received them.

1.2 Time Frame: You may initiate a return within 30 days of receiving your order. Beyond this period, we may not be able to accept returns.

2. Items Excluded from Returns

The following items are not eligible for return:

  • Personalized and Customized Products: Products that have been personalized or customized specifically for you.

  • Gift Cards: Gift cards are non-returnable and non-refundable.

3. Return Process

To initiate a return, please follow these steps:

3.1 Contact Us: Reach out to us at elegenzee.website@gmail.com with the following information:

  • Your order number
  • Reason for return
  • Photos (if applicable) to illustrate the issue

3.2 Return Authorization: We will review your request and, if eligible, provide you with a return authorization.

3.3 Packaging: Please pack the item securely in its original packaging, if possible, and include the return authorization provided.

3.4 Shipping: You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service to ensure your return is received.

4. Refunds

4.1 Processing: Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.

4.2 Non-Refundable Items: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Information

If you have any questions or concerns regarding our Return Policy or any aspect of your order, please don't hesitate to reach out using the following contact information:

Please note that we may update or modify our Return Policy, so we encourage you to revisit this page periodically for any changes.

Thank you for shopping with Elegenzee!